Contact Details and Frequently Asked Questions Brisbane Distillery

Contact and FAQ

Frequently Asked Questions

Bar and Reservations

We are running late for our bar reservation, what should we do?


Usually this will not be an issue, however on exceptionally busy nights we may have to give your reservation to another customer if you are more than 15-20 minutes late. Please alter your booking time on your confirmation email if possible.




Can I add additional people to our bar reservation?


Yes! In your confirmation email there is a link to make any changes to your booking, simply click the link and add additional guests. Please note that this is subject to availability, and booth seating has a maximum occupancy of 6 people. If you would like to make a booking of more than 6 people, please let us know at events@bstill.com.au as early as possible.




Can I reschedule my bar reservation?


If you can no longer make your reservation or would simply prefer another time, please click the link in the confirmation email you received, and edit the time online. Please note this is subject to availability, and busy nights may not have the time option you would prefer.




How do I cancel my reservation?


If you can no longer make your booking, please cancel at the earliest convenience so other customers can take your position. To do this, click the link on the confirmation email you received upon booking, and choose "Cancel Booking" on the first screen. To rebook at a later date, please use our website on the page "Bar Reservations".




I would like to make a bar reservation


Due to the volume of calls we receive daily, we would greatly appreciate it if you could make a reservation on our website under the page "Bar Reservations". If you have any problems or would like to make a booking of more than 6 people, send an email to events@bstill.com.au as early as possible. Thanks!




Is there food available?


Unfortunately, we currently operate under a distillers license, and can only sell and serve items we produce (not food). However, we welcome our guests to bring along their own food or order it directly to our door, and can provide cutlery for convenience.




Is there parking available?


Paid street parking is available along Jane St and surrounding areas, however we cannot guarantee its availability. Generally there are spaces free, however on Market Day (Saturday), you are unlikely to find a park until past 3pm.





Gin School

I’m running late for Gin School, what should I do?


We do ask all Gin School customers to arrive as early as possible to ensure the class runs smoothly, but if there is a situation out of your control don't worry! Our staff will be able to get you up to speed once you arrive, and you will not miss out on your experience!




I would like to change my Gin School reservation, what should I do?


Please note any changes can only be made more than 24 hours prior to your scheduled time. Email school@bstill.com.au for any rescheduling needs.




I forgot to include a dietary requirement, what do I do?


Please email any changes to school@bstill.com.au. Please note any changes must be submitted more than 24 hours before the commencement of your class. Include relevant email such as your name, booking reference number, and other details.




How long do the classes run for?


Depending on how long your personal distillation process takes, class times can vary from an hour and a half to two hours long. You will receive drinks evenly spaced throughout the class, and food around an hour into the class.




What food and drinks will we receive?


Within the class, you will receive four wonderful cocktails produced by our expert bartenders, as well as a charcuterie board provided by Church Mouse Cheese, which can be altered to any dietary needs or allergens.




Can I sit with my friends if they booked under a different name?


Yes! Please email school@bstill.com.au or drinks@bstill.com.au if you would like to sit with someone who put through a seperate booking.




Is there parking available?


Paid street parking is available along Jane St and surrounding areas, however we cannot guarantee its availability. Generally there are spaces free, however on Market Day (Saturday), you are unlikely to find a park until past 3pm.





Purchases and Events

I want to book a Gin School


Great choice! To see our Gin School booking options, please go to our website and choose the "Gin School" page and make a booking. If you would like to gift a Gin School voucher, choose the "Buy a Gift Card" option instead.




When will my favourite gin be restocked?


Currently, we are working on changing our old bottle design to a brand new 700mL size (made locally with reclaimed ocean materials!). We expect new machinery to arrive this month, and will be ramping up production of all of your old favourites by late July.




I want to have a Brisbane Distillery event, who do I contact?


We can accomodate events within our bar, Gin School, and True Spirit Bus. To discuss details, please email events@bstill.com.au.





COVID-19

Can I still buy stuff during a COVID lockdown?


Yes! As an essential business (providing hand sanitiser to local businesses), we can stay open during a lockdown. That means we can still process your online bottle orders, 2GO cocktails, and hand sanitiser purchases.




Do I have to wear a mask?


We follow QLD government guidelines in our venue, meaning that whilst patrons are standing or moving around the premises, they must wear a mask. However, whilst seated and eating/drinking, you are welcome to go mask-free.




What are you doing to protect customers during COVID-19?


We follow all QLD government guidelines, maintain thorough and frequent sanitisation of all equipment and surfaces, have our employees carry out COVID-Safe online training, launder all towels frequently, have appointed a Workplace Health and Safety Officer, only take cashless payments, have our staff work from home, ensure we have sufficient airflow and airconditioning in our venue, present relevant COVID-19 signage and information, and prepare food and drinks according to government and industry standards.





Question Not Answered?

If our FAQ section didn't answer your question, feel free to leave a message to an email address below. To minimise confusion and to ensure you get a response back as fast as possible, please email the relevant address for your concern:

Events and Bookings of 6+ Patrons: events@bstill.com.au

Gin School Queries and Concerns: school@bstill.com.au 

Bar Related Matters (please do NOT email for bookings): hello@bstill.com.au 

Product and Purchase Queries: admin@bstill.com.au

Address

Corner of Jane St and Montague Road, West End, Brisbane, 4101

Please enter through the corner to access our Bar, Gin School, or purchase a bottle. Thank you!

Opening Hours

Contact Us

Monday: CLOSED

Tuesday: 11am - 10pm

Wednesday: 11am - 10pm

Thursday: 11am - 10pm

Friday: 11am - Midnight

Saturday: 11am - Midnight

Sunday: Midday - 6pm

Events and Bookings of 6+ Patrons: events@bstill.com.au

Gin School Queries and Concerns: school@bstill.com.au 

Bar Related Matters (please do NOT email for bookings): drinks@bstill.com.au 

Product and Purchase Queries: admin@bstill.com.au