Contact and FAQ

Question 1

We are running late for our bar reservation, what should we do?

Answer

Usually this will not be an issue, however on exceptionally busy nights we may have to give your reservation to another customer if you are more than 15-20 minutes late. Please alter your booking time on your confirmation email if possible.

Question 2

Can I add additional people to our bar reservation?

Answer

Yes! In your confirmation email there is a link to make any changes to your booking, simply click the link and add additional guests. Please note that this is subject to availability, and booth seating has a maximum occupancy of 6 people. If you would like to make a booking of more than 6 people, please let us know at events@bstill.com.au as early as possible.

Question 3

Can I reschedule my bar reservation?

Answer

If you can no longer make your reservation or would simply prefer another time, please click the link in the confirmation email you received, and edit the time online. Please note this is subject to availability, and busy nights may not have the time option you would prefer.

Question 4

How do I cancel my reservation?

Answer

If you can no longer make your booking, please cancel at the earliest convenience so other customers can take your position. To do this, click the link on the confirmation email you received upon booking, and choose "Cancel Booking" on the first screen. To rebook at a later date, please use our website on the page "Bar Reservations".

Question 5

I would like to make a bar reservation

Answer

Due to the volume of calls we receive daily, we would greatly appreciate it if you could make a reservation on our website under the page "Bar Reservations". If you have any problems or would like to make a booking of more than 6 people, send an email to events@bstill.com.au as early as possible. Thanks!

Question 6

Is there food available?

Answer

Unfortunately, we currently operate under a distillers license, and can only sell and serve items we produce (not food). However, we welcome our guests to bring along their own food or order it directly to our door, and can provide cutlery for convenience.

Question 7

Is there parking available?

Answer

Paid street parking is available along Jane St and surrounding areas, however we cannot guarantee its availability. Generally there are spaces free, however on Market Day (Saturday), you are unlikely to find a park until past 3pm.

Question 8

I’m running late for Gin School, what should I do?

Answer

We do ask all Gin School customers to arrive as early as possible to ensure the class runs smoothly, but if there is a situation out of your control don't worry! Our staff will be able to get you up to speed once you arrive, and you will not miss out on your experience!

Question 9

I would like to change my Gin School reservation, what should I do?

Answer

Please note any changes can only be made more than 24 hours prior to your scheduled time. Email school@bstill.com.au for any rescheduling needs.

Question 10

I forgot to include a dietary requirement, what do I do?

Answer

Please email any changes to school@bstill.com.au. Please note any changes must be submitted more than 24 hours before the commencement of your class. Include relevant email such as your name, booking reference number, and other details.

Question 11

How long do the classes run for?

Answer

Depending on how long your personal distillation process takes, class times can vary from an hour and a half to two hours long. You will receive drinks evenly spaced throughout the class, and food around an hour into the class.

Question 12

What food and drinks will we receive?

Answer

Within the class, you will receive four wonderful cocktails produced by our expert bartenders, as well as a charcuterie board provided by Church Mouse Cheese, which can be altered to any dietary needs or allergens.

Question 13

Can I sit with my friends if they booked under a different name?

Answer

Yes! Please email school@bstill.com.au or drinks@bstill.com.au if you would like to sit with someone who put through a seperate booking.

Question 14

Is there parking available?

Answer

Paid street parking is available along Jane St and surrounding areas, however we cannot guarantee its availability. Generally there are spaces free, however on Market Day (Saturday), you are unlikely to find a park until past 3pm.

Question 15

I want to book a Gin School

Answer

Great choice! To see our Gin School booking options, please go to our website and choose the "Gin School" page and make a booking. If you would like to gift a Gin School voucher, choose the "Buy a Gift Card" option instead.

Question 16

When will my favourite gin be restocked?

Answer

Currently, we are working on changing our old bottle design to a brand new 700mL size (made locally with reclaimed ocean materials!). We expect new machinery to arrive this month, and will be ramping up production of all of your old favourites by late July.

Question 17

I want to have a Brisbane Distillery event, who do I contact?

Answer

We can accomodate events within our bar, Gin School, and True Spirit Bus. To discuss details, please email events@bstill.com.au.

Question 18

Can I still buy stuff during a COVID lockdown?

Answer

Yes! As an essential business (providing hand sanitiser to local businesses), we can stay open during a lockdown. That means we can still process your online bottle orders, 2GO cocktails, and hand sanitiser purchases.

Question 19

Do I have to wear a mask?

Answer

We follow QLD government guidelines in our venue, meaning that whilst patrons are standing or moving around the premises, they must wear a mask. However, whilst seated and eating/drinking, you are welcome to go mask-free.

Question 20

What are you doing to protect customers during COVID-19?

Answer

We follow all QLD government guidelines, maintain thorough and frequent sanitisation of all equipment and surfaces, have our employees carry out COVID-Safe online training, launder all towels frequently, have appointed a Workplace Health and Safety Officer, only take cashless payments, have our staff work from home, ensure we have sufficient airflow and airconditioning in our venue, present relevant COVID-19 signage and information, and prepare food and drinks according to government and industry standards.

Contact and FAQ

Frequently Asked Questions

Bar and Reservations

We are running late for our bar reservation, what should we do?

Can I add additional people to our bar reservation?

Can I reschedule my bar reservation?

How do I cancel my reservation?

I would like to make a bar reservation

Is there food available?

Is there parking available?

Gin School

I’m running late for Gin School, what should I do?

I would like to change my Gin School reservation, what should I do?

I forgot to include a dietary requirement, what do I do?

How long do the classes run for?

What food and drinks will we receive?

Can I sit with my friends if they booked under a different name?

Is there parking available?

Purchases and Events

I want to book a Gin School

When will my favourite gin be restocked?

I want to have a Brisbane Distillery event, who do I contact?

COVID-19

Can I still buy stuff during a COVID lockdown?

Do I have to wear a mask?

What are you doing to protect customers during COVID-19?

Question Not Answered?

Address

Opening Hours

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